abril 23, 2024

Luis Medeiros, Concierge at Four Seasons Resort Costa Rica at Peninsula Papagayo, is known for his warm and welcoming personality as well as being a keen listener. So when a VIP guest mentioned in passing that she’d once lived in Costa Rica on a coffee farm as an exchange student in the 1980s, he decided to find her host family as a surprise. Luckily, the Monteverde region is quite small, and it didn’t take much digging for Medeiros to connect the dots – and the people.

He shared the news with the guest, and then arranged the three-hour drive for the emotional reunion. She was thrilled that he had taken the initiative.

“Actively listening to our guests is the most important interaction we can have,” says Medeiros. “I like to read between the lines to truly understand the meaning of the messages that they are trying to convey.”


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